Services

CloudSure Transformation Services

Whether you’re moving to the cloud or adding to your existing applications, we’re about being there with you every step of the way. As you’d expect from people who’ve been working in the cloud ecosystem for as long as we have, we know you need a solution that not only meets all of your needs (of course) but that maximises your investment. And that’s what we’re good at.

Whether it’s Oracle ERP, Human Capital Management (HCM), Recruitment or Talent Management Cloud applications, we’ve got you covered. Full solutions for your business.

CloudSure Managed Services

But your cloud journey doesn’t end there. Once you’ve gone live, we’re right alongside you with total functional and technical support, so that you can focus on the things that matter most. Like running your business.

Certus provides customers with a fully managed service option designed to manage the daily services and support operations of their Oracle HCM Cloud environments. It can often be challenging for customers to dedicate in-house resources and keep them fully trained and up to date with the Oracle HCM Cloud product as it continually evolves with each quarterly release. Customers who utilise the Certus managed service are able to leverage the benefits of a highly skilled support team combined with a dedicated Service Lead to manage the associated activities around daily support and upgrades, whilst also imparting knowledge and best practices to in-house teams.

Some of the services we provide include:

  • Ensure the continual smooth running of your system on a day to day basis.
  • Troubleshoot any issues as they arise, provide guidance to users to help maintain high customer satisfaction levels.
  • Oracle HCM Cloud is continually evolving, quarterly releases bring new features and functionality.
  • Leverage our technical and functional expertise to help guide you through each Oracle release cycle for maximum value-add.
  • Cost effective solution, reduces reliance on internal support resources.
  • Interface to Oracle teams.

Whether it’s resolving application related issues, providing insights or driving operational and process improvements we are there to help you continue your Cloud journey.

CloudSure Healthcheck

So you have already implemented Oracle Cloud, but are you getting the most from the solution? Are you getting the advice and guidance you need to take advantage of the new functionality that has been delivered in upgrades since your go live? Would you like to take your solution to the next level or would you simply like to understand if the solution has been delivered to the standard you envisaged?

Certus APAC’s CloudSure Healthcheck may be just what you need to take your solution to the next stage, or get it back on track.

The objective of our Healthcheck is to provide you with an in-depth analysis of your current configuration, how things might be improved or optimised,what functionality you are missing and should consider and a roadmap for future direction.

Our healthcheck delivers the following:

  • Interviews/Workshops (Online if required)
  • Systems Analysis and Reporting.
  • A final report Healthcheck document showing findings and recommendations.
  • Future State Roadmap recommendation.
  • Meeting to communicate findings.
  • Findings presentation document.

CloudSure Readiness Assessment

Applicable for use by all Oracle HCM and ERP on-premise clients, our Cloud Readiness Assessment is for those dynamic organisations about to begin the Cloud journey and also for organisations who may already have some Cloud solutions in place that want to progress further.

For more information on this service please refer to our brochure.

Make an appointment or ask any question.